Administrations take the step towards digitalization

The staff at the debt enforcement and bankruptcy office alone take 45,000 appointments and 5,000 postponements per year by telephone.

The telephones of the authorities in the canton of Basel-Landschaft are running at full speed, with the staff of the debt enforcement and bankruptcy office alone taking 45,000 appointments and 5,000 postponements per year by telephone. The amount of resources, time and nerves involved is huge, binding seizure appointments are not kept and often not even canceled. The aim is to reduce the workload for everyone involved and simplify the appointment process.

With the successful conclusion of the collaboration, a standardized service is now available to all of the canton’s departments and can therefore be introduced quickly and easily in other departments.

A project full of highlights

Make an appointment at the touch of a button

The project with the canton of Basel-Landschaft focused on consultation appointments. The project involved the introduction of jrni in three offices.

The debt enforcement and bankruptcy office sets binding seizure dates. If the persons concerned are unable to attend an appointment, they often stay away without giving notice. The implementation of the solution enables the persons concerned to reschedule the appointment themselves via the Internet. This has massively reduced the administrative workload.

The Cantonal Office for Industry, Trade and Labor (KIGA), together with the Office for Migration and Citizenship (AFMB), successfully implemented the federal government’s PA 19 “Production of foreigner ID cards from 2019” project.

This included issuing foreigner ID cards in credit card format. Thanks to jrni, affected persons can now make an appointment for electronic photo and signature capture via the Internet. With the successful conclusion of the collaboration, a standardized service is now available to all offices in the canton and can therefore be introduced quickly and easily in other offices.

The functionality of jrni is simply amazing. This is the first solution with which we can cover the effective needs of our customers. Long searched, finally found!

Maria Henz | Canton of Basel-Landschaft, Finance and Church Directorate Central IT

Easy access to counter services from any device

About jrni:

jrni for Business is the new solution born from the merger of UK-Based jrni and Swiss-based Calenso. The result is an enhanced solution that specializes in digital appointment management and offers efficient solutions for companies from various industries. With a clear focus on data protection and user-friendliness, leading companies from the insurance, legal, retail and consulting sectors rely on jrni for Business’s appointment solution to increase operational efficiency and customer loyalty.

The enterprise experience of jrni, merged with the improved user experience of Calenso, has uniquely positioned jrni for Business as a leading solution in the field of digital appointment management and demonstrates how innovative solutions and meaningful partnerships can revolutionize customer service and efficiency in the public sector.