June 30, 2023
JRNI is proud to announce our latest innovation in creating seamless customer experiences with the launch of our new Customer Journeys, Journey Builder, and Branding Theme Builder!
As a market leader in enterprise appointment bookings, our clients provide feedback on the challenges they face in creating a customer experience that is convenient for the customer, effective for their goals, and on brand. Our clients want the flexibility to modify their customer journey as their offerings change. They also know a consistent look and feel across locations and engagement types is critical to projecting their brand image and fostering customer loyalty.
Our new Customer Journeys are designed to make the process of booking an appointment more enjoyable and streamlined for your customers and have been upgraded in terms of design and usability. We have also taken into consideration the customer feedback regarding the importance of accessibility and mobile optimization, offering customer journeys usable by everyone on any device.
But what’s even more exciting are the tools in Studio that we launch alongside the new Customer Journeys. With our intuitive Journey Builder, we put the power in your hands, allowing you to customize settings and turn on features with a simple click, eliminating the need for endless back-and-forth emails. Say goodbye to code and confusion; you can now make changes as frequently and whenever you want. With our real-time preview feature, you can see your changes reflected instantly, ensuring a seamless and hassle-free journey design. Once you're satisfied, publishing is now done in one click, granting immediate access to a URL or HTML snippet, so your customers can start booking without delay.
But that's not all—the new Branding Theme Builder is our central hub for all things design and branding. You can infuse your corporate identity into every aspect, matching colors, fonts, buttons, and images to brand guidelines, creating a seamless customer experience. We've transformed the journeys into an open canvas, allowing you to be creative and design an experience that truly reflects your brand. The branding themes you create can be effortlessly selected within the Journey Builder, ensuring cohesive and consistent branding across all your locations. Organizations that manage multiple brands can create unique branding themes for each.
Interested in switching to the new journeys or starting a new JRNI with us? Contact your CSM or enquire about a sales demo - our team is happy to explain all the details and answer any questions!
