Retail Business Outcomes [Infographic]

Hayley-Jayne Cone

Chief customer officer

Hayley-Jayne “HJ” Cone is responsible for overseeing JRNI's global customer experience and retention strategies. Since joining the company in June 2016 she has created then expanded the company’s Customer Experience function: Customer Success, Professional Services and Support. HJ believes every company’s success comes through customer-focused operational excellence and shares her experiences regularly in global Customer Success forums and events. HJ has repeatedly built, restructured and led customer-focused teams in start-up, scale-up and FTSE:100 companies across the Americas, Asia-Pac, Europe and the Middle East. When not driving company performance, HJ is a qualified personal trainer specialising in GP referrals, and completed a “Grand Design” by mostly demolishing and re-building her house.