As you’ve probably heard from us in the past, we believe strongly in the importance of analytics. Why? Because getting insight about the one-to-one and one-to-many experiences you provide your customers can help you:
Reveal hidden trends
Improve customer experience
Optimize your workforce
Track progress against KPIs
And now, thanks to the release of our newest product: You can do all these things with JRNI.
We’re excited to announce the availability of JRNI Analytics, our industry-leading tool to help you get the most value out of your data. We designed JRNI Analytics so that you can see the story behind the statistics - and use that information to make decisions and take actions.
Keep reading for a glimpse into what you can do with our new tool.
Get insights without expertise
We designed JRNI Analytics so that it can be used by anyone. Don’t have reporting skills? No problem. Get a library of report and visualization templates that tell you exactly what you need to know without any report building or configuration.
Reveal seasonal trends
Understanding past trends is essential for making good decisions. JRNI Analytics gives you date comparison reports that show you performance across time periods and compared to previous time periods, so you can uncover seasonal trends that inform your future actions.
Receive alerts and notifications about important KPIs
The last thing you want to do when analyzing data is to drown in a sea of too much information. With JRNI Analytics, you can set alerts and receive notifications so that you can always find the signal in the noise. Set custom KPIs and get alerted when your numbers drift below or above them.
Answer questions we haven’t thought of yet
Although JRNI Analytics comes with dozens of preconfigured reports, we also give you the ability to build your own. If you want full control over your analytics, you can have it. Customize dashboards and reports to your heart’s content!
Track revenue and conversions
Measuring ROI is crucial to any business strategy. JRNI Analytics tells you what you need to know about the revenue and conversions that are driven by the personalized experiences you’re providing your customers.
Understand wait time
How long are customers waiting to be served - and how long does it take to address their needs? JRNI Analytics gives you key insights on where you need to improve customer experience.
Get insight into staff capacity
Too busy, not busy enough? JRNI Analytics provides capacity analysis reports that show you the gaps in your workforce planning so that you can fix it at the store, regional, and staff-member level.
Intrigued? Want to see more? Contact us to speak to an expert and get a 1:1 walk-through, or watch our JRNI Analytics demo to learn more about the value that JRNI Analytics can bring to your business strategies.