Can you believe it’s already November? We have another busy month planned, and that includes exhibiting at the Branch Transformation 2019 show in London!
Branch Transformation 2019 brings together banks from around the world, and sessions are focused on sharing thought leadership, case studies, and best practices.
Stop by and meet JRNI team members Igor and Frazer in booth #5. We sat down with them to learn which sessions they’re most excited about, check it out!
Designing for prosperity
Dan Makoski, Chief Design Officer, Lloyds Banking Group (UK)
Lloyds Banking Group has a history of investing in innovation, and we hope to get an inside look at how human-centered design drives better banking experiences. The speaker, Makowski, is Lloyds Banking Group’s first Chief Design Officer. His previous roles were with Walmart, Microsoft, Capital One, and Google, so we expect him to bring a fresh perspective to this topic.
Are bank branches still relevant in a digital world?
Barbara Vanhauter, Global Lead, Human Channels and Digital Assistance, ING (Netherlands)
Richard Chrimes, Design and Brand Consultant, Instinct Laboratory (UK)
New research shows that branches still play an important role in a customer’s relationship with their bank, and consumers still rely on bank branches to make certain transactions and important decisions. We’re excited to see the perspective and firsthand experience that ING brings to the discussion.
Using technology to create a branch network fit for tomorrow
Maurizio Lupo, Head of Change Management and Network Transformation, BNL – Gruppo BNP Paribas (Italy)
Technology has changed the way that consumers interact with businesses, so naturally this trickles into how consumers choose to bank. When determining opportunities for improvement, considering how technology can create a better customer experience is essential. Lupo has 7 years of experience in network development and operations at BNP that he’ll be bringing to the discussion.
BPI’s approach to customer journey transformation
Tomás Velez Grilo, Assistant Director, Digital Transformation, Banco BPI (Portugal)
As the third largest private Portuguese financial group, Banco BPI is well positioned to discuss how they’re evolving their customer journey and experience. This is one of the five strategic priorities in the bank’s 2019-2021 Strategic Plan, and technology is a major component of this undertaking. We hope to hear more about Banco BPI’s process – from inception to current state.
Human perception of space and its impact on consumer behavior
Kate Nightingale, Head Consumer Psychologist and Founder, Style Psychology (UK)
Kate Nightingale works with several retail customers, however it’s clear that banks can learn from retail companies. We look forward to learning new trends in consumer behavior and how she sees banks evolving in the near future.
See you at Branch Transformation 2019! You can follow along with us on Twitter, or find us at Booth #5.