Meet Kyle Larkin, Sales Engineer in Boston, who has turned his love for technology and customer service into a successful career. We sat down to learn more about Kyle’s journey to JRNI, his personal interests, and more.
Give us an overview of your professional experience.
I have had a bit of a winding road after graduating college with a degree in economics, and no clear direction on what I wanted to do. Post-grad, I spent over 2 years in the recruiting and staffing world where I found success, but no passion for what I was doing. In my last recruiting role, I implemented an applicant tracking software program for the company, and I became enamored with the idea of a role in that field. Shortly after discovering this passion, I switched careers and I spent 2 years in a staffing software implementations job working with some of the largest staffing firms in the world. It was a challenging job as the majority of projects were taking firms off their very outdated homegrown systems, and setting up the company on a SaaS-based product.
While the work itself was incredibly rewarding, it was a remote job where I was rarely interacting with my project team in person. To me, a team's best work is done when they have opportunities to get together in a room and solve problems, and I missed having that experience. So, I decided to reassess my job opportunities and came across JRNI.
JRNI’s Boston based office solved my biggest issue, and the Sales Engineer role is a perfect blend of my previous two positions. I get to engage with prospective customers, explain and clarify our product, and construct tailored solutions that meet the needs of every customer.
What’s one of your biggest accomplishments so far in your career at JRNI?
Aside from winning the initial QuaretineKing competition (a game competition between myself and my coworkers during the quarantine), my biggest accomplishment has been taking my first client from the initial demo all the way through to signing off on the statement of work. It was such a fantastic feeling getting the signed papers back. I think that feeling will be the same for all clients in the future!
What’s the most rewarding part about working at JRNI?
The most rewarding part about JRNI is the people I work with. In the new (temporary) reality that is coronavirus, it’s easy for companies to close up shop and hope this blows over soon. That’s not the case at JRNI. Everyone here is striving to provide the best customer service possible for our existing clients while continuing to schedule virtual meetings and demos with prospective customers who know that this pandemic will pass. It’s inspiring to see the level of effort our team is expanding, and JRNI will come out of this historic time stronger than ever.
What’s your favorite part of working with customers?
Every customer is so unique! Coming in, I assumed that many of the opportunities I would be working on would be somewhat similar. However, I’ve found that each customer has their own little twist when it comes to their vision for a partnership with JRNI. Working with the customers to solve these questions within the expansive structure of the platform is the most exciting thing about the role. It gives me the ability to construct a unique and customized solution that delivers a great end product to the customer.
If you had to pick one, what’s your favorite memory at JRNI so far?
There are so many to choose from, but my favorite memory at JRNI was traveling to London to meet with our team for training and information sessions. It was an amazing experience getting to meet all our other team members there who work so hard to build this company (and international travel wasn’t a bad perk either!).
Tell us a little about JRNI’s culture. What’s your favorite part about it?
My favorite part of JRNI’s culture is just how many people here help when others need it. On a daily basis, you will see everyone pitching in where their expertise is needed, even if it doesn’t fall within their job requirements. In short, there are no silos, and that attitude and community approach is necessary for a company to thrive in a knowledge-driven world.
Non-work related, do you have any hobbies you’re passionate about?
Attending live concerts at small venues is a passion of mine. You get the intimate experience you don’t get at a stadium show with the added benefit of potentially seeing an up-and-coming artist. I also love sports, specifically football. You can find me every Sunday during football season at the Harp, a local Boston bar, cheering on the Buffalo Bills!
If you could visit anywhere in the world, where would you go?
South Africa for a safari!
One last question, where do you see JRNI growing from here?
The sky's the limit. JRNI has already established itself in the space as an industry leader, and the team in place is taking market share at a tremendous rate. As we continue to grow the company and add passionate people with new voices and perspectives, that growth will only accelerate. JRNI will continue to be the premier provider of scheduling solutions for enterprise-scale clients.
Interested in working alongside Kyle and the rest of the JRNI team? Check out our current open roles and #jointhejrni!