JRNI Appointments is an intelligent appointment booking and management solution that powers enterprises to schedule and manage one-to-one engagements, at scale. Virtual and in-person appointments humanize your brand and dramatically increase the volume of quality engagements while improving funnel velocity, driving revenue faster.
Sales agents can spend up to three hours a day coordinating, communicating, and following up simply to schedule a meeting. JRNI’s AI-Powered Automation fully automates customer communication, timing and location negotiation, customer-to-agent matching, and calendar booking and re-booking, through e-mail, SMS, chat, and other communication channels. Staff spend less time scheduling engagements and more time creating outstanding experiences with customers.
Engages customers automatically in their desired communication method
Reduces likelihood of cancellation, leakage, and no-shows
Enables scalability by removing administrative roadblocks
Customer engagement is a key piece of your revenue strategy. A scalable appointment booking process that quickly connects the customer with the right person to meet their needs, matched with the customer’s engagement preferences, increases the amount of appointments booked and decreases time to revenue across the enterprise.
JRNI Appointments is a scheduling solution that makes managing appointments simple and intuitive for staff. JRNI’s Intelligent Matching negotiates the meeting time with the prospects reducing frustrating administrative scheduling tasks. Enabling customers to engage with your brand HOW they want (In-Person, Virtual), WHERE they want to engage, AT the date and time they prefer and WITH an associate that has the expertise they need.
In addition to easily booking and rescheduling appointments, your staff will get an at-a-glance view of their personal and store appointment calendars, deep insight into the customers they’re scheduled to see, and a way to record appointment details.
For those services that can be delivered remotely, JRNI has you covered. With the flexibility to choose best-in-class video providers like Zoom, Go Instore, and more, JRNI’s options for remote connection are exactly what you need.
When a basic calendaring solution or scheduling app isn’t going to cut it, you need an enterprise-level scheduling platform that can address all your needs. JRNI's scheduling software automatically handles complexity - multiple appointment types, locations, staff members, services, resources, and time zones - quickly and securely. In addition, standard connectors and an extensibility app framework makes it easy to integrate with your CRM, clienteling, payment processing, and workforce management systems - and more.
We know that appointment scheduling is only one part of your enterprise customer engagement strategy - that's why we partner with key players who do CRM, workforce management, online payments, and more. Check out our JRNI Openpen page to learn more.
It’s not good enough to just offer appointment scheduling - you also need to know how appointments are helping your company and entire enterprise business. JRNI’s industry-leading analytics solution will help you identify and optimize your ROI from the one-to-one experiences you’re offering your customers.
Whether you’re currently using an appointment scheduling solution or about to implement online appointment scheduling for the first time, creating a strategy for your appointments will be key to long-term success.
Visions Federal Credit Union deployed JRNI Appointments which quickly surpassed their monthly goals for the program.
Appointment scheduling provides numerous benefits from increased revenue and loyalty to improved operational efficiency, appointments have been a key component across industries and use cases for years.
